Honeymilk Studio

Tailog

Last Updated: Oct 15, 2026

Privacy Policy

1. Introduction

Welcome to Tailog (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring you have a positive experience while using our mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our App:

2.1 Contact Information

  • Name: We collect your name to personalize your profile and display it within the App.
  • Email Address: We collect your email address for account authentication, profile management, and to display it in your profile and family member lists.

2.2 User Content

  • Photos or Videos: We collect photos or videos that you upload as your profile avatar.
  • Other User Content: We collect user-generated content including:
    • Pet activity logs (titles, notes, timestamps)
    • Pet information (names, dates of birth, avatar configurations)
    • Custom log subtypes
    • Pet weight records
    • Health documents and photos you upload (such as vaccination certificates, vet reports and insurance papers)
    • Family-related data

2.3 Identifiers

  • User ID: We collect a unique user identifier to authenticate your account, manage your data, and track your usage patterns for analytics purposes.
  • Device ID: We collect device-level identifiers (such as a push notification token and an app instance ID) for analytics, push notifications, and app functionality. We do not collect advertising IDs.

2.4 Purchase History

We collect information about your in-app purchases, such as which Sardine packs you bought, store transaction IDs, your Sardine balance and its history, and the status of any earlier subscription. We use this to deliver what you bought, keep your balance correct, and provide customer support.

2.5 Usage Data

  • Product Interaction: We collect data about how you interact with the App, including button clicks, filter applications, and PDF exports.

2.6 Diagnostics

  • Crash Data: We collect crash logs and error reports to improve app stability and performance.
  • Performance Data: We collect performance metrics such as app launch time, energy use, and scalability data to optimize the App.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 App Functionality

  • To authenticate your account and enable app features
  • To store and manage your pet profiles and activity logs
  • To enable family sharing features
  • To process in-app purchases, add purchased Sardines to your balance, and manage earlier subscriptions
  • To send push notifications
  • To prevent fraud and implement security measures
  • To improve app performance and minimize crashes

3.2 Analytics

  • To evaluate user behavior and understand the effectiveness of existing features
  • To plan new features and measure audience characteristics
  • To analyze app usage patterns and improve user experience

We use Firebase Analytics and PostHog for these purposes (see section 6). Analytics data is used only to understand and improve Tailog. It is not used for advertising and is not shared with advertisers.

3.3 Product Personalization

  • To customize what you see in the App, such as filtered log views and calendar displays
  • To display your profile information and family member data

3.4 Other Purposes

  • To enable family sharing features where family members can see each other’s names and email addresses
  • To provide customer support

4. Data Linked to Your Identity

All data types collected by our App are linked to your identity through your user account, device identifiers, or other details. This includes:

  • Contact Information (Name, Email Address)
  • User Content (Photos/Videos, Other User Content)
  • Identifiers (User ID, Device ID)
  • Purchase History
  • Usage Data (Product Interaction)
  • Diagnostics (Crash Data, Performance Data)

The one exception is the usage events we send to PostHog. They are anonymous and are not linked to your account or identity (see section 6.3).

5. Tracking

The App does not show advertisements and does not track you. We do not link data collected in the App with data from other companies’ apps or websites for advertising, and we do not share your data with data brokers.

6. Third-Party Services

We use the following third-party services that may collect information about you:

6.1 Supabase

  • Purpose: Backend database and authentication services
  • Data Collected: All user data including profiles, logs, pets, and family information
  • Privacy Policy: Supabase Privacy Policy

6.2 Firebase (Google)

  • Firebase Analytics: Collects usage data, product interactions, and diagnostics for analytics purposes
  • Firebase Cloud Messaging: Manages push notifications
  • Privacy Policy: Google Privacy Policy

6.3 PostHog (PostHog, Inc.)

  • Purpose: Product analytics, so we can see which features are used and where the App can be improved
  • Data Collected: A short list of in-app actions: the App being installed, a family being created, a request to join a family, a log being created, a custom subtype being added, a weight being logged, a health document being uploaded, and a PDF being exported. Each event carries only counts, yes/no values and fixed categories (such as the log type or document category), plus device and app version information (such as device model, operating system and app version).
  • Not Linked to You: These events are anonymous. Each installation of the App gets a random ID, and we do not send PostHog your user ID, name, email address or any other account details, so the events cannot be connected to your account.
  • Not Collected: Anything you type in the App, such as log titles, notes and custom subtype names, is never sent to PostHog. We also do not send app open or close events.
  • Location: Data is stored on PostHog’s US cloud (us.i.posthog.com)
  • Note: We do not use PostHog for advertising, and we do not use it to track you across other companies’ apps or websites
  • Privacy Policy: PostHog Privacy Policy

6.4 RevenueCat

  • Purpose: Manages in-app purchases and tells our server when a Sardine pack has been bought so we can add it to your balance
  • Data Collected: Your Tailog user ID, purchase and transaction details, and subscription status
  • Privacy Policy: RevenueCat Privacy Policy

6.5 Google Sign In

6.6 Sign in with Apple

  • Purpose: Authentication service
  • Data Collected: Name, email address (only on first sign-in)
  • Privacy Policy: Apple Privacy Policy

6.7 Apple App Store / Google Play Store

  • Purpose: In-app purchase processing
  • Data Collected: Purchase history, subscription status
  • Note: Payment information is processed by Apple/Google and we do not have access to your payment details

7. Data Sharing

We may share your information in the following circumstances:

  • With Family Members: When you join a family, your name and email address are visible to other family members. Pet profiles and logs shared with the family are accessible to all family members.
  • With Third-Party Service Providers: We share data with service providers who perform services on our behalf, including:
    • Supabase (data storage and authentication)
    • Google (Firebase Analytics, Firebase Cloud Messaging, Google Sign In, Google Play purchases)
    • PostHog (product analytics)
    • Apple (Sign in with Apple and in-app purchases)
    • RevenueCat (in-app purchase management)
  • No Sale of Data: We do not sell your personal information.
  • For Legal Purposes: We may disclose your information if required by law or to protect our rights and safety.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Data Portability: Request a copy of your data in a portable format
  • Opt-Out: Turn off push notifications in your device settings at any time

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

9.1 Account Deletion

You can delete your account at any time through the App’s settings. When you delete your account:

  • Your personal information will be removed from our active databases
  • Some information may be retained in backup systems for a limited period
  • Data shared with family members may remain accessible to them until they leave the family

10. Children’s Privacy

The App is intended for users aged 13 and above and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our App, you consent to the transfer of your information to these countries.

12. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last Updated” date at the top. Your continued use of the App after any changes means you accept the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@honeymilkstudio.ca

Terms of Service

1. Acceptance of Terms

By downloading, accessing, or using the Tailog mobile application (the “App”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the App.

2. Medical Disclaimer

The App is for informational and educational purposes only and does not constitute professional veterinary advice, diagnosis, or treatment.

  • Not a Substitute for Vet Care: Always seek the advice of your veterinarian or other qualified animal health provider with any questions you may have regarding a medical condition. Never disregard professional veterinary advice or delay in seeking it because of something you have read or recorded on this App.
  • Emergency: If you think your pet has a medical emergency, call your veterinarian or animal hospital immediately.
  • No Warranty: We do not warrant the accuracy, completeness, or usefulness of any information provided or tracked within the App. Reliance on any such information is strictly at your own risk.

3. User Accounts and Security

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are fully responsible for all activities that occur under your account.
  • You agree to notify us immediately of any unauthorized use of your account.

4. User Conduct and Content

You retain ownership of the content you post (e.g., pet photos, logs), but you grant us a license to host and display it. You agree NOT to use the App to:

  • Upload any content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
  • Upload content that infringes on any patent, trademark, trade secret, copyright, or other proprietary rights of any party.
  • Harm minors or animals in any way.
  • Impersonate any person or entity.

We reserve the right to remove any content or suspend accounts that violate these terms, at our sole discretion, without prior notice.

5. Sardines and In-App Purchases

Sardines are the App's virtual currency. You use them to create logs, add custom subtypes and add pets. You can earn Sardines through daily check-ins, and you can buy Sardine packs as in-app purchases.

  • Payments: Sardine packs are one-time, consumable purchases processed by the Apple App Store or Google Play Store. Prices are shown in the App before you buy.
  • No Cash Value: Sardines are a limited, non-transferable licence to use features in the App. They have no monetary value, cannot be exchanged for cash or any other currency, and cannot be sold or transferred to another account.
  • Your Balance: Purchased Sardines are added to the account that bought them and are not shared with other family members. Sardines do not expire while your account remains active. If you delete your account, any remaining Sardines are lost.
  • Delivery: Sardines usually appear in your balance within a few moments of purchase. If they do not, contact us with your purchase receipt and we will help.
  • Changes: We may change how many Sardines features cost, how many Sardines check-ins give, and the contents of packs. Changes apply going forward and do not reduce Sardines already in your balance.
  • Refunds: All sales are processed by Apple or Google, and we do not process refunds directly. Refund requests must go to Apple or Google under their refund policies. If a purchase is refunded, we may remove the corresponding Sardines from your balance.
  • Earlier Subscriptions: If you have an existing Tailog subscription, it continues under the Apple App Store or Google Play Store terms until you cancel it in your device settings.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Tailog and its developers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the App;
  • Any conduct or content of any third party on the App;
  • Any content obtained from the App;
  • Unauthorized access, use, or alteration of your transmissions or content.

7. Changes to Terms

We reserve the right to modify these Terms at any time. We will post the revised Terms on this page and update the “Last Updated” date at the top. You are advised to review these Terms periodically. Your continued use of the App after any modifications indicates your acceptance of the new Terms.

8. Contact Us

If you have any questions about these Terms, please contact us at: support@honeymilkstudio.ca