PawFive

1. Delete From the App (Recommended)

1. Open PawFive and sign in
2. Open the menu, then tap Settings
3. Tap Delete Account
4. Read what will be removed, then confirm. If you signed in with Apple, you will be asked to sign in once more so we can revoke the connection

Your account is deleted as soon as you confirm, and you are signed out. This cannot be undone.

2. Ask Us to Delete It

If you can no longer sign in, email support@honeymilkstudio.ca with the subject line "PawFive Account Deletion Request", from the email address on the account. We handle these requests as quickly as we can, and within 30 days at the latest.

What Is Deleted

• Your profile — name, email, profile photo, and friend code
• Your dog profiles and their photos
• Your friends and friend requests
• Your notification tokens and preferences, and your saved favourite places
• Any remaining Super PawFive balance. Credits are consumable, so they are forfeited on deletion and cannot be refunded or restored

What Stays

Some of what you contributed to shared spaces stays in the App, because other people are part of it — activity in playdates you took part in, and contributions to places on the map. It is detached from your account, so it no longer shows your name, your photo, or any way to reach you.

We may also keep limited records where the law requires it or where they are needed for safety, along with aggregated statistics that cannot identify you.

Backups and Timing

Deletion removes your data from our live systems right away. Any residual copies held by our hosting provider as part of routine backups age out on that provider's normal schedule and are not used to restore a deleted account.

Questions

For anything else about your data, see our Privacy Policy or contact us at support@honeymilkstudio.ca.